- Reliable support based on SLA
- Document flow processes and systems
- Support and testing of Salesforce CRM enhancements, as well as master data support
- Technical support for non‑SAP applications
- Activities monitoring: development of specific aggregated reports
- Knowledge base updates: preparing training materials and user guides
- Master data and data steward support
- Establishing of application support processes based on SLA
- Cost optimization of support through a Time & Materials approach
- Ensuring uninterrupted business operations
- Enhancements of existing processes and development of new ones to meet evolving business requirements
